Frequently Asked Questions:
Still have a question? Email us at email@example.com
Pick up and Delivery
What if I forgot to pick-up my box, or can't make it there in time?
If you choose pickup, You are responsible to pick up your order in our pickup window, Saturdays between 2:30-4:30. If there is an emergency and you can't make it, please notify us ASAP by texting or calling Sabine at 814-321-6961 to make alternate arrangements or delivery.
Do you deliver to my area?
We currently deliver to State College, Lemont, Houserville and Boalsburg, as well as a pilot program to Pine Grove Mills. We are continually evaluating new delivery areas based on number of requests to a specific area.
What if something in my box is damaged or missing?
If something in your order is damaged, please let us know ASAP at hello@centremarkets, so that we can adjust your invoice.
It does occasionally happen that an ordered item is out of stock, and we will note that on your packing slip - it will be removed from your final invoice.
If an item is missing, but is not marked as out of stock on your packing slip, please email us at firstname.lastname@example.org ASAP and we will adjust your invoice as needed.
Do you accept SNAP ?
As an online market we are currently not eligible to accept SNAP EBT. However, it is one of our top priorities and motivators for our new physical retail location.
Is there a fee to shop?
We charge a $5 handling fee per order, regardless of size. This fee goes towards our overhead expenses, including rent, packaging, online sales platform and staff.
Is there a delivery fee?
We charge a $6 delivery fee, in addition to our $5 handling fee. Gas and commercial car insurance (and winter tires) aren't cheap.
Payments and Gift Certificates
I have a Gift Certificate - how do I use it?
Your Gift Certificate comes with a Code, which can be entered at checkout. Lost your code? Email us and we may be able to help.
Why does my credit card not get charged right away?
We generally process credit cards within 2 days of order pick-up/delivery. That allows us to adjust your invoice for any items that may have been out of stock, and to adjust cost for meat items that have a variable cost and are charged by weight.
Packaging & Recycling
Do you reuse egg cartons and glass jars?
Yes - please return CLEAN used egg cartons and glass jars from any of our vendors. We always have a cart for returnables at our pickup location to collect them. For deliveries - just leave your returnables out by your front door where we can easily see them. We use the honor system and trust you return glass jars and growlers. We do not collect deposits.
We also collect paperboard cereal boxes for Jabebo, which upcycles them into gorgeous earrings. Cereal boxes only please.
What's up with the Green Bio-Bags?
We strive to use minimal packaging to reduce our carbon footprint. Any produce packaged by Centre Markets is generally in green Bio-bags - these are biodegradable and while they are great for getting your produce home safely, your greens will NOT store well in these breathable bags. Please use packaging that you already have on hand to repackage any produce you receive in the green biobags.
I'd like to partner with Centre Markets - what does it take to become a vendor?
Please reach out to Sabine at email@example.com, so that we can provide you with details. Our vendors are required to carry business liability insurance, as well as documentation for necessary licensing as applicable (PDA inspection, commercial kitchen license).
Our Nature's Pantry collaboration
Nature's Pantry has welcomed our local food efforts with open arms, and we rent the warehouse at Nature's Pantry every Saturday to aggregate and pack our orders. Besides all their health food store inventory, Nature's Pantry also stocks some amazing local foods, so we don't duplicate their efforts.
We're big fans of the following products, and suggest you buy them through the Natures Pantry online system , and just leave a note with your checkout that you'll pick them up with your Centre Markets order: Sunlight Wholesome Foods yogurts, Goot Essa Cheese, Wild for Salmon seafood and Tait Farm Food products.
We will also happily deliver your Nature's Pantry order along with your Centre Markets order. Just leave a note at your Nature's Pantry checkout that you would like it picked up/delivered with Centre Markets.